You can reset the preferences and the plug-in cache at the same time by holding down Shift-Option (Mac OS) and Shift-Alt (Windows) on launch and letting go when you see the splash screen. To do this, press Option (Mac OS) or Alt (Windows) while launching Premiere Pro. By trashing preferences, you remove a lot of the preferences you may have changed in the program, so do make a note of any customizations you want to keep. Trashing preference basically means resetting PP to factory settings. This is great for fixing a wide range of different issues and will often be the first port of call if something seems amiss in PP. But only if you keep a separate copy of your sequence and media, and if you know exactly which version of Premiere you were running first. If that doesn’t work, or creates more problems for you, you can always roll back to a previous version. A system snapshot backup system (something like Time Machine on a Mac) is great for this. In that case, make sure you back-up your sequence and media and make note of the exact version of Premiere you are currently using. In some cases, though, an update to Premiere Pro can be the only way to fix the problem that you’re having. Before I upgrade, I usually leave enough time for the guinea pigs out there to find the niggles and bugs in the latest versions and report them. One recent example, where PP’s media management tool would unexpectedly delete video files from their original hard drive location, left many editors scratching their heads (and reaching for their back-ups).Īs general advice, never update Premiere Pro (or your Operating System) mid-project unless there’s a specific reason for doing so. This can resolve some Premiere Pro crashes, but this, too, can create problems. Bugs can be resolved just by simply updating PP to the latest version. I’m merely an experienced editor with a lot of hours in front of “Premiere Pro CC has quit unexpectedly” screens.įirst up is the Premiere Pro version you’re working with. I would point out though, I’m not a computer engineer and I can’t guarantee these pointers will fix your issue. Here are a few of the common reasons why Premiere Pro crashes and how I fixed them. The key is figuring out which one it is and how the hell you get around it. Essentially, your video content is stored on a drive, you create a sequence of content referencing those video files, and you export that with all the effects, transitions, and fancy moving graphics you could wish for.īecause of that, many of the problems you’ll face will fall into a category of Premiere Pro software error, dependent software error (e.g. Fundamentally though, the way some NLEs work (including Premiere Pro) hasn’t changed that much. Things have come a long way since the heady days of Final Cut 4.5 (the biggest novelty was that you could cut HD video content) where my career began. As I’ve been here more often than I’d like to think, I feel it’s my responsibility to share my learning’s from the last 10 years of working with NLEs. But these are the times you expand your technical knowledge (or envisage your entire adult life’s work as a video professional come hurtling towards the ground). Your deadline was 5 hours ago… “Why, oh why won’t you Export?!” you’re banging your head against your battered and weary keyboard.
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